Public Safety "Lessons Learned": Squeezing the Most Value from Experience Using the two terrorist attacks on the World Trade Center as a case study this program describes how any agency can capture and use lessons learned to improve their operations.  Access this program NOW.        RATINGS: [EC] [SP] [CS] [CM] [EM] [MD]  Program Description September 11, 2001 was not the only time that a fuel laden aircraft flew into New York City's tallest building. Nor was September 11, 2001 the first terrorist attack on the World Trade Center. What lessons could have been learned from earlier events to mitigate risk and damage in later events? How could that knowledge best have been captured and put to use as "lessons learned"? While events of this magnitude are rare law enforcement and public safety agencies do routinely make discoveries and learn lessons that can be put to use later, but how can that best be accomplished by you in your agency? This thirty minute LEAPS.TV program will evaluate, analyze and mine the NYC events and others for examples of how to capture and apply knowledge and lessons learned by any agency in any situation: from disasters of Biblical proportion to 911 call handling, traffic stops and national security breaches. This program is hosted by Lloyd Moskowitz, the FDNY chief dispatcher on duty on 9/11 in the Brooklyn Communications Office and Jim Cavanagh, a Knowledge Transfer Agent whose job it is to capture and transfer knowledge from, to and between law enforcement and public safety personnel. Based on the popular September 2005 article 9-1-1 After 9/11: Put Lessons Learned into Action published in the APCO Public Safety Communications Magazine, this program will provide law enforcement and public safety personnel at all ranks with insights and skills, including a list of 10 Lessons Learned by the Fire Department of New York on 9/11 and a list of 10 ways to squeeze the most value out of lessons your agency has learned, to turn them into assets and to put them to use. [Recommend this LEAPS.TV program to a colleague.] Presenter Bios Lloyd Moskowitz, Director of 911 Communications Gaston County Public Safety Lloyd Moskowitz joined the FDNY as a dispatcher in 1969 and retired in August 2002 at the rank of chief dispatcher. He was the FDNY chief dispatcher on duty on 9/11 in the Brooklyn Communications Office and was a key player in the Brooklyn fire dispatch for the 9/11 response to the World Trade Center. He is currently director of Gaston County Police 9-1-1 Communications in North Carolina. James P. Cavanagh, Knowledge Transfer Agent Training Institute for Public Safety James P. Cavanagh, is an author, lecturer, consultant, analyst, network architect, security specialist and engineer. In these various roles he provides knowledge transfer services including Subject Matter Expertise, collaboration and training on a broad range of technology-related topics. Jim is an internationally recognized expert on infrastructure and network security, anti-hacking, counter-cyber-terrorism, business and corporate security and implementation of VoIP and IP systems in public safety and law enforcement. He has been honored by the San Jose Chamber of Commerce for a series of four security white papers for business that he distributed free of charge to over 11,000 readers globally including the RCMP and the FBI in the wake of the 9/11 attacks and is the recipient of the International Communications Associations's Citation of Merit Award for "outstanding contributions to global telecommunications". Jim has also worked extensively in the areas of grants and funding for law enforcement and public safety technologies and has led grant projects, written articles and presented seminars and webinars on the subject. Mr. Cavanagh has written Internet commerce and security strategy papers for the governments of Bermuda and South Africa and briefed New Zealand Police, Fire and EMS leaders and the Australian Communications and Media Authority's Emergency Services Communications Advisory Committee on VoiP technology impact on emergency calling. Mr. Cavanagh has published five books on topics as diverse as multimedia networking, network security and frame relay as well as the ebook The Definitive Guide to the Successful Implementation of VoIP and IP Telephony. Mr. Cavanagh is a frequent guest at NENA, APCO and APCOA conferences and has been a guest lecturer at University of Colorado, Georgia Tech and Texas A&M University. Background/Preparatory Reading "As workers in New York City's tallest building were starting their day, a fuel-laden airplane crashed into its 78th floor. Police, fire and emergency medical services were dispatched to the scene to try and save as many lives as possible and deal with the aftermath. The date was not Sept. 11, 2001; it was July 28, 1945. A U.S. Air Force B-25 bomber had crashed into the Empire State Building, killing 14 crewmembers and building occupants. The scenario was similar to Sept. 11, 2001 , though one was a regrettable accident and the other a deliberate act of terrorism. " This is an excerpt for the article 911 After 9/11: Put Lessons Learned Into Action, the article upon which the LEAPS.TV program is based. While this pre-reading assignment is not mandatory it will help the viewer to better appreciate the program and put the concepts covered in the program to best use in your own agency. If not a pre-reading assignment this article might make a good post-reading assignment and could replace note-taking during the program. http://leaps.tv/archive/911after9-11-Article.pdf Sponsored by This program is being made available at no charge to the law enforcement and public safety community thanks to the generous support of The Law Enforcement And Public Safety Channel.