Domestic Violence 911 Call Handling Follow two DV calls from start to finish. Is the bad one so bad? And is the good one really all that good? Show features social workers representing victims, 911 supervisor and training officer and two police officers who handled the actual calls.  A pre-recorded, no cost, program is available now.    RATINGS: [EC] [SP] [CS] [CM]  Program Description Statistics show that domestic violence calls often represent 50% or more of total 911/000 calls dispatched, and are among the riskiest calls for responding police and sheriffs. In this unique 90 minute LEAPS program, a panel of experts will report on and critique two actual domestic violence calls from the time they were received by 911 until the time the subjects were brought into custody. One call is flawlessly handled, with the 911 telecommunicator doing everything to prepare for the arrival of police and keeping police abreast of changes on scene from minute to minute; by contrast, we'll hear another call involving a perpetrator who is an armed, sworn, law enforcement officer and which was not handled well. This web program is a rare cooperation between mental health professionals from a domestic abuse shelter, county 911 and two responding police departments. The first 30 minutes of the program will be an anatomy of the calls in a 'just the facts' style. The next 60 minutes will be spent sharing insights and observations and fielding viewer's questions. Registered viewers of this web program will receive a copy of Blount County (TN) 911's Domestic Violence Protocol for call handling, a ten point 911 check list for working with the victims of domestic violence and 911 calling guidelines for victims of domestic violence from the Haven House shelter. While this program has been designed for 911/000 emergency call takers it is very suitable for those persons involved in all aspects of law enforcement and public safety. [Recommend this LEAPS.TV program to a colleague.] Guest Bios Joani Shaver, Executive Director Haven House Joani Shaver, Executive Director of Haven House, has been with the organization since October, 2007. Her previous nonprofit experience involves a variety of settings, ranging from directing a Big Brothers Big Sisters program for ten years to managing the service-learning program for a major university. She has expertise in grant writing, strategic planning, and marketing for nonprofit organizations and she is very focused on making Haven House a thought leader in the way domestic violence is perceived in the community and the way in which it is treated. Joani Shaver is a graduate of Michigan State University in East Lansing, MI, with a degree in Community Service. She resides with her husband and numerous domesticated animals on a small farm in Maryville, TN. Amy Canfield, Program Manager Haven House Amy Canfield is a Licensed Professional Counselor with a Master 's Degree in Community Counseling. Amy has been working with victims of domestic violence for over six years as a therapist, client advocate and children’s advocate. Amy is currently the Program Manager at Haven House, a domestic violence shelter in Maryville, Tennessee. Amy has also done in-home case management and counseling for at -risk families and worked as a therapist at a residential treatment center for adolescent girls. Amy has attended a variety of training programs over the years, including suicide Intervention, counseling of victims of trauma and defusing power struggles. Richee Kidd, Supervisor Blount County (TN) 911 Richee Kidd is the Evening Shift Supervisor at Blount County (TN) 911. She started her 911 career in Blount County in July 1994 and was promoted to supervisor in 2000. Prior to her service at Blount County she dispatched for Rural Metro Ambulance Service for 3 years. Her job duties consist of overseeing dispatchers on a normal shift; evaluation of dispatcher performance; processing leave requests; assisting with payroll records; establishing lesson plans for on going in service-training. Richee is also a member or the Telecommunications Emergency Response Team(TERT) where her responsibilities include acting as a trained incident dispatcher who provides on-scene communications support thereby releasing fire ground and/or police units to resume tactical operations while providing command post assistance to the incident commander. Susan M. Porter, Training Officer Blount County (TN) 911 Susan Porter is the Training Officer for Blount County (TN) 911. She started he career at the 911 center in May 1994 and dispatched power shifts and evening shift for 6 years before transferring to the dayshift in 2000. In October 2007 she was promoted to Training Officer. Her duties as Training Officer include new hire training; monthly in-service and emergency medical dispatch training and coordination of training in which the center participates with other public safety agencies. Susan is also the center’s representative at planning sessions, tabletop exercises and other logistics for large-scale countywide disaster exercises, as well as, participating in any debriefing activities following the exercise. Susan is responsible for quality assurance and quality improvement within the dispatch function and acts as a relief dispatcher, as needed. Shelly Erwin, Field Training Officer Maryville (TN) PD Officer Michelle Irwin is a 13 year veteran of law enforcement. Officer Irwin began her career in 1996 as a police officer with Jefferson City Police Department. During her tenure at Jefferson City she was assigned to the 4th Judicial District Drug Task Force, where she worked for 3 years as an undercover drug agent. In 1999 Officer Irwin joined the Maryville Police Department where she became a Field Training Officer in 2007. Keith Fletcher, Sergeant Alcoa (TN) PD Keith Fletcher is a patrol Sergeant with the Alcoa (TN) Police Department. Sergeant Fletcher is an 18 year veteran of law enforcement with over 200 hours of domestic violence training and is, himself, a survivor of domestic violence. In addition to patrol responsibilities Sergeant Fletcher is certified as a domestic violence instructor by Tennessee Peace Officers Standards & Training (POST) and periodically conducts training on domestic violence response for law enforcement and yearly training for fire and rescue personnel. Sergeant Fletcher has been a member of the Haven House Board of Directors for 4 years and the Blount County Task Force Against Domestic Violence for 8 years. Moderator Bio Rebekkah Hilgraves, President SheTech and Company Rebekkah Hilgraves started her professional career as a technical trainer for Cheetah Software Systems in Los Angeles and quickly moved into technical support and documentation. From there she worked with the marketing team for software testing, supported and documented UNIX-Windows interoperability and was project manager for a web-based collaborative development environment. Rebekkah formed SheTech and Company in 1996 and has been consulting in web and traditional marketing as well as acting in a variety of roles since the founding of SheTech, including Managing Editor of NetPerformance.com, an online telecommunications industry technical magazine. Her unique combination of artistic training, including a full, rich parallel career as an opera singer and strong technical background gives Ms. Hilgraves a unique and powerful set of skills which she brings to bear on behalf of her clients. Rebekkah has moderated other LEAPS.TV programs including the viewer acclaimed program Domestic Violence 911 Call Handing. Sponsored by This program is being made available at no charge to the law enforcement and public safety community thanks to the generous support of Haven House, Maryville, TN.