Public Safety "Lessons Learned": Squeezing the Most Value from Experience Using the two terrorist attacks on the World Trade Center as a case study this program describes how any agency can capture and use lessons learned to improve their operations.  RATINGS: [EC] [SP] [CS] [CM] [EM] [MD]                                           Full description of LEAPS.TV online program.                                               Download the complete PowerPoint Presentation.                                        Access the audio PODCAST of this program.                                            Go to the Question & Answer Forum for this program.