There are numerous ways to maximize your benefits. The four ways listed below have proven to work very well in past programs:

1. Appoint an Ambassador. Assign an internal liaison, sometimes called a Knowledge Transfer Agent (KTA), to be an internal ambassador for LEAPS training. This person may be a training officer, supervisor or manager but can be anyone with a passion for training and who takes responsibility for assuring that LEAPS is properly integrated into the larger organizational training plan while, at the same time, meeting individual’s training needs. The “ambassador’ would be the ideal person to coordinate items 2 and 4 below.


2. Pre-program preparation. Provide pre-program reading of current articles, internal documents, policies, regulations and best practices to prepare and familiarize audience members with the information they will see as well as providing specific guidance and background on local policies and issues. When applicable LEAPS confirmations will include links to pre-program content to help you prepare for an upcoming program.


3. Share the connection. A single connection to LEAPS content can be used by one person or the computer image can be projected on a screen for many people to view. The sound can be amplified through the conference room sound system or external speaker system for easier listening. Also, don’t forget that viewers can use headphones so that LEAPS content can be viewed and listened to in a shared space. Do you need an additional connection or a connection from a different location? No problem, just sign up for one, two or as many as you need. For additional connections for sponsor paid programs additional contact information will be required and there will be a fee for multiple connections for pay-per-view (PPV and PPV+) programs.


4. Post-program follow-up. After the LEAPS program convene a “lunch and learn” or other formal or informal discussion group to discuss the program and the impact the topic has – or doesn’t have – on your agency, community and/or operation. Post program follow-up can also include submitting additional questions and monitoring the Q&A on the program Q&A Forum.

For additional information on how to maximize your training and put the concepts of knowledge transfer to work in your organization please refer to the article Training vs Knowledge Transfer: More Knowledge to More People in Less Time by James P. Cavanagh in the September 2006 edition of NENA’s Emergency Number Professional magazine (http://www.911tips.org/archive/articles/TrainingvsKnowledgeTransfer-Article.pdf)

There are several possible “roles” in which you can participate. It is also possible that you can play more than one role. The roles are described here:

• VIEWER Check the LEAPS.TV Guide (http://www.leaps.tv/LEAPSTVguide.php), sign up and prepare to learn. Additional information for Viewers is available here: http://www.leaps.tv/LEAPSViewer.php.


• PRESENTER Submit your outline or abstract following the LEAPS submission guidelines at http://www.leaps.tv/LEAPSprogramproposal.htm. Additional information for Presenters is available here: http://www.leaps.tv/LEAPSPresenter.php.


• PRODUCER A producer creates and develops programs. The producer role may include designing programs, recruiting presenters and working with LEAPS.TV staff on the completion and delivery of programs. Producers are financially compensated for LEAPS.TV programs that have paying sponsors. Additional information for Producers is available here: http://www.leaps.tv/LEAPSProducer.php.


• HOST A HOST is an individual or representative of any agency, association or vendor with particular interest in a given topic. Additional information for Hosts is available here: http://www.leaps.tv/LEAPSHost.php.


• SPONSOR A SPONSOR is any individual, association, organization or vendor who pays for a LEAPS program which is made available at no charge to the LEAPS audience. Additional information and an explanation of the sponsorship levels and pricing is available here: http://www.leaps.tv/LEAPSSponsor.php.